Q & A｜NEW ART EST-OUEST AUCTIONS

Q.
How to do the registration?

A.
1. Enter your email address and password for registration.
2. Click on the URL provided in the registration email received from us.
3. Enter your registration information and attach the required identity verification documents.
4. Our team will review your registration in 1-3 business days.
5. Once you receive the confirmation email from us, you will be able to log in.

Registration
Q.
What document need for the Bidder Registration?

A.
•Personal Account :
1. Copy of a valid Passport *Must
2. Copy of a Government issued photo identification document containing present address *Must

•Company Account :
1. Copy of a valid Passport of the company representative / Identification card containing photograph of the company representative *Must
2. Copy of the company registration document containing company address

Q.
What should I do if I forget the password?

A.
Please press Forgot Password? on the login page if you forgot the password.

Login
Q.
What should I do if I forgot the login ID?

A.
Please contact us via the form, email or phone.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)

Q.
When is the next auction?

A.
Please check Main. If you have any questions, please contact us.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)
Q.
Who can join the auction?

A.
Anyone can participate. Please register as a bidder at the reception on the day and present your identity card for the identity confirmation
Q.
When can I leave during the auction?

A.
On the day of the event, you are free to enter and exit after registering as a bidder at the reception.
Q.
Is there parking lot provided in the auction venue?

A.
No parking lots available during the auction at the Gotanda Sale Room. Please use the nearby parking lot.

Q. Are there parking lots available in the preview venue?
Q.
How fast is the auction progressing?

A.
Depending on the auction, basically, there are 50 lots to 80 lots per hour. Please check the live broadcast on YouTube for more accurate time for bidding.
Q.
At what price does the bidding start?

A.
Starting price will be close to the low estimate. For No Reserve, it will start from half of the low estimate. However, there may be irregularities depending on the progress of the auction, all of which are at the discretion of the auctioneer.
Q.
What is the Bidding Increment?

A.
Basically, the auction follows Bidding Increment. There may be irregularities depending on the progress of the auction, all of which are at the discretion of the auctioneer.

Q.
Can I participate if I am not a member?

A.
It is required to register as a bidder in order to place a bid. For live bidding, it is required to complete the bidder registration before the auction.

How to buy
Q.
How can I register to bid?

A.
Please refer to 4. Bidding in How to Buy
Q.
When will the registration close?

A.
Absentee and telephone bids registration will be accepted until 18:00 the day before the auction. To bid in person, please register as a bidder at the venue before the auction of the work you wish to bid on begins.
Q.
How much is the buyer's premium?

A.
Tokyo Auction:The Successful bid commission rate (Buyer's Premium) is 15% for all the sales. (For those living in Japan, the consumption tax of 10% will apply to the Buyer's Premium.)
Hong Kong Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Singapore Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Q.
Is it possible to participate the auction if I am not able to come to the auction venue?

A.
You may participate through Live Bid or Absentee Bid.
See How to Buy #4. Bid for how to register for participation.

Q.
How do I register for a telephone bid?

A.
You may register for Telephone Bid through our homepage, or fill out the Telephone Bid Form at the back of our catalogue and send it to us by post, fax or email by 18:00 (JST) the day before the auction.
Please refer to Bid Increments for bidding prices. Please offer a price above the low estimate of the work (55% and more of the low estimate for No Reserve works). If we are unable to reach you by phone for any reason, we will bid for you according to the prices stated on your form.
Q.
How fast is the auction progressing?

A.
Depending on the auction, basically, there are 50 lots to 80 lots per hour. Please check the live broadcast on YouTube for more accurate time for bidding.
Q.
When will you call for my telephone bid?

A.
We will call you about 3 to 5 lots before your wished lot. Please be ready to answer the phone.
Q.
How much for participation?

A.
It is free of charge for auction participation.
Q.
How much is the buyer's premium?

A.
Tokyo Auction:The Successful bid commission rate (Buyer's Premium) is 15% for all the sales. (For those living in Japan, the consumption tax of 10% will apply to the Buyer's Premium.)
Hong Kong Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Singapore Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.

Q.
How do I register for an absentee bid?

A.
You can register for Absentee Bid through our homepage, or fill out the Absentee Bid Form at the back of our catalogue and send it to us by post, fax or email by 18:00 (JST) the day before the auction.
Please refer to Bid Increments for bidding prices. We will bid for you according to the prices stated on your form.
Q.
How do I receive the bid result?

A.
Only in the case of Absentee Bid, we will inform you of the result. For those who do not participate by Absentee Bid, please check out the Auction Results on hour website after the auction.
Q.
How much for registration?

A.
It is free of charge for registration.
Q.
How much is the buyer's premium?

A.
Tokyo Auction:The Successful bid commission rate (Buyer's Premium) is 15% for all the sales. (For those living in Japan, the consumption tax of 10% will apply to the Buyer's Premium.)
Hong Kong Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Singapore Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.

Q.
How do I participate the auction by Live Bidding?

A.
To participate in Live Bid, registration as a bidder and registration for the auction are required. When the auction starts, you can log into our live bid system and bid for your wish lots.

Guide for Live Bid
Q.
Are there audio or video?

A.
Yes. There are audio and video on our live bid system and YouTube live.
Q.
Does it support Mobile devices?

A.
Yes.
Q.
Do I need to register for Live Bid every time?

A.
Registration for pariticipating in the Live Bid is required every time. You need to register as a Bidder first to be able to register for Live Bid.
Q.
How much for registration?

A.
It is free of charge for registration.
Q.
How much is the buyer's premium?

A.
Tokyo Auction:The Successful bid commission rate (Buyer's Premium) is 15% for all the sales. (For those living in Japan, the consumption tax of 10% will apply to the Buyer's Premium.)
Hong Kong Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Singapore Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Q.
When can I join the Live Bid?

A.
To participate in LiveBid, registration as a bidder and registration for the auction are required. When the auction starts, you can log into our live bid system and bid for your wish lots.

Guide for Live Bid
Q.
What should I do if I forget the password?

A.
Please reset your password via Forgot Password? on the login page if you forget the password.

Login
Q.
What should I do if I forgot the login ID?

A.
Please contact us via the form, email or phone.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)
Q.
What is the procedure after the successful bid?

A.
We will send the invoice for the successful lot and delivery instruction form to your registered address after the auction.
After confirming the amount on the invoice, please complete the payment by bank transfer. Please fill in the delivery method on the delivery instruction form and send it back ot us. We will arrange shipping and pick-up by the method stated after confirming the payment.
Customers who live in overseas will be contacted separately by email.

Q.
Do you accept the consignment for auction?

A.
We handle a wide range of works such as Contemporary Art, Modern Art, Art Nouveau & Deco, Western Decorative Art, Oriental Art, Jewelry & Watches, so please feel free to contact us.
Q.
Is the valuation free of charge?

A.
It is free of charge for valuation. Based on the information you provide, we will notify you of a provisional estimate, the consignment way and the Conditions of Consignment. We can also recommend better markets for your work, such as Tokyo and Hong Kong. In the case of consigning to auctions held in Hong Kong, we will bear the shipping fee to the venue.
Q.
How do I consign?

A.
Please send us the photos and information of the work you would like to consign by e-mail. We will inform you of the valuation result in about a week.
Application for assessment
Q.
Is it neccessary to bring or send the artwork for valuation?

A.
Please send us the photos and information of the work you would like to consign by e-mail. We can inform you of a provisional estimate.
Q.
Can I bring the artwork and ask for the authenticity?

A.
We do not verify authenticity. Consignments at the auction will be requested to be appraised by a designated appraisal agency on behalf of the work. A prescribed appraisal fee is required for the appraisal. In addition, although it is not an appraisal for works that do not have a designated appraisal agency, our professional staff will investigate and convey our opinion.

Q.
What is the procedure to consign?

A.
Please check How to sell.
Q.
What is the consignment deadline for each auction?

A.
The consignment closes around 2 months before the auction. Please contact us or check our website for the accurate date.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)
Q.
How much is the consignment fee?

A.
Herewith the charges may occur for the consignment.
Consignment fee, catalogue fee, storage fee, insurance fee, appraisal fee, etc.
*Consignor is responsible for the shipping fee for the work.

For details, please check Conditions of Consignment in Tokyo.
Q.
Is there any charges occurred if the consignment remains unsold?

A.
No. The consignment fee only incur when the consigned item is sold.
Other incurred fees (such as appraisal fees) will still be charged even if the item is unsold. All these conditions will be explained at the time when the item is consigned.
Q.
How long does it take for the payment after the auction?

A.
In principle, we will proceed with the procedures so that payment can be made within 50 days from the date of the auction.
Q.
Is it possible to come and collect the consignments?

A.
Please contact us via the form, email or phone.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)
Q.
Can I ask for the authenticity of the artwork?

A.
We do not verify authenticity. Consignments at the auction will be requested to be appraised by a designated appraisal agency on behalf of the work. A prescribed appraisal fee is required for the appraisal. In addition, although it is not an appraisal for works that do not have a designated appraisal agency, our professional staff will investigate and convey our opinion.

Q.
When can I know the auction result?

A.
Auction result can be found in our homepage after auction.
Q.
What is the buyer's premium?

A.
Tokyo Auction:The Successful bid commission rate (Buyer's Premium) is 15% for all the sales. (For those living in Japan, the consumption tax of 10% will apply to the Buyer's Premium.)
Hong Kong Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Singapore Auction:The Successful bid commission rate (Buyer's Premium) is 20% for all the sales.
Q.
What is the procedure after the successful bid?

A.
The auction result will be posted on our home page after the auction.
We will send the invoice for the successful lot and delivery instruction form to your registered address after the auction.
After confirming the amount on the invoice, please complete the payment by bank transfer. Please fill in the delivery method on the delivery instruction form and send it back ot us. We will arrange shipping and pick-up by the method stated after confirming the payment.
Customers who live in overseas will be contacted separately by email.
Q.
Can I cancel after the successful bid?

A.
Cancellation is not possible for any reason, including the condition of the work and frame.
Q.
How to receive my successful bid?

A.
Successful bid works will be delivered after confirmation of payment. Pick up at our office or have it delivered. Delivery will be delivered after the professional packing by the artwork handling company. Shipping charges, packing charges and insurance charges will be borne by the successful bidder.

Q.
Can I have the printed catalogue?

A.
Catalogue will be sent to the Bidder every auction.
If you are not registered as Bidder and would like to receive the catalogue, please contact us.
However, please understand that we may not be able to meet your request as the number is limited.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)
Q.
How much does the catalogue cost?

A.
Catalogue is free of charge
Q. Can I have the printed catalogue?
Q.
When will the catalogue publish?

A.
Catalogue will be sent to Bidders two weeks before the auction.
Q.
Can I know more about the artwork condition despite of the details stated on the catalouge?

A.
It is advised to give a visit to the preview to confirm the artwork condition.
We also provide the condition reports and more images for those who cannot visit the preview for further consideration.

Q.
Can anyone enter on the day of the preview?

A.
Yes.
Q.
How do I join the preview?

A.
Free entry during the preview.
Q.
Can I take photos on the works?

A.
Photo-taking is allowed only if the purpose is to confirm the condition of the artwork. However, there are works with copyright concern and please ask before taking pictures. Photo taken on the artworks for publishing on the internet or printing and distributing them may be violations of copyright law.
Q.
Are there parking lots available in the preview venue?

A.
Few Parking lots available, please use the nearby parking lot if it is full. In addition, New Art Est-Ouest do not take any responsibility for accidents, theft, etc. in the parking lot.
In addition, please refer to the link below for use during previews and auctions held at the Gotanda Sale Room.

Are there parking lots available in the auction venue?

Q.
How do I pay?

A.
Payment shall be made in cash or by bank transfer. We also accept credit cards (charges apply).
Q.
Can I pay by credit card?

A.
We accept credit cards (VISA/MASTER). Additional 5% charges applies on the total payment amount if paying by credit card.
Q.
What if my payment cannot be made before the payment deadline?

A.
If the payment is not made within the payment deadline, late charges (including storage fees and insurance premiums) from the day after the due date applies . See Conditions of Buying for more information.
Q.
What about the customs duties, import tax, etc.?

A.
Tax may be levied if the purchased work sending out of Japan and import it into another country. Tax systems of other countries varies, please kindly consult with your shipper.
Q.
When is the payment deadline?

A.
Payment shall be made within 14 calendar days from the auction date.

Q.
How can I get my successful bids?

A.
Works will be delivered after confirmation of the full payment. If you would like to pick up your work at our office or designated warehouse, or if you would like to have it delivered, please let us know by returning the filled Delivery Instruction Form. The shipping fee and insurance fee will be borne by the bidder.
Q.
Can I arrange the shipment?

A.
You can come to our office or designated warehouse to pick up, request the delivery, or request packing and delivery by your designated carrier. Please fill in the necessary information on the successful bid work delivery instruction sheet. The shipping fee and insurance fee will be borne by the bidder.
Q.
How much does the shipment cost and how long?

A.
Shipping quotation will be provided upon request. After payment is confirmed, we will ship the work within one week if the shipment is arranged by Est-Ouest. In the case of overseas shipment, it takes about 2-3 weeks including the delivery period.
Q.
How do I pay for the shipment?

A.
The shipping fee for the successful bid will be cash on delivery for the delivery in Japan.
Q.
How much is the shipment fee for the oversized artwork?

A.
Shipping methods and fees vary depending on the size, weight, and destination of the work, so please contact us via the inquiry form, email, or phone.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)

Q.
What is aftersale?

A.
The aftersale period will last for 10 business days excluding Saturdays, Sundays, and national holidays in Japan after the auction day or the last day of the auction if it is held for multiple days.
Q.
Can I purchase the unsold item after the auction?

A.
There is an after-sale period for the unsold artworks after the auction.

Q.What is aftersale?

Q.
How can I cancel my membership?

A.
Please contact us via the form, email or phone.

Contact Us
Email: info@newartest.com
New Art Est Ouest Auctions Co., Ltd.
TEL: 0120-70-3722 / 03-5791-3131
Opening hours: 9:30-18:30 Monday to Friday (excluding national holidays)
Q.
Are there parking lots?

A.
Few Parking lots available, please use the nearby parking lot if it is full. In addition, New Art Est-Ouest do not take any responsibility for accidents, theft, etc. in the parking lot.
In addition, please refer to the link below for use during previews and auctions held at the Gotanda Sale Room.

Are there parking lots available in the preview venue?
Are there parking lots available in the auction venue?

Q & A

Registration

Login

Auction

Bid

Telephone Bid

Absentee Bid

Live Bid

Valuation

Consign

Buy

Catalogue

Preview

Payment

Shipment

Aftersale

Others